Return Policy
Returns & Exchanges
We offer a free 30-day return and exchange window on all eligible U.S. orders. To get started, use the link below.
Returns
To qualify for a return, items must meet all of the following conditions:
- Unworn (except for trying on)
- Unwashed and unaltered
- In their original packaging
- Returned within 30 days of delivery
Approved returns can be refunded to your original payment method or redeemed as store credit.
Exchanges
Need a different size or color? You can request an exchange through the same portal using the link above. Select Exchange instead of Return when submitting your request.
Exchanges are available for the same style in a different size or color only. We are not able to exchange for a different style at this time.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Clearance and Final Sale items
- Gift cards
- Individual items from a bundle — all items in a bundle must be returned together
- Items marked "Non-Refundable" on the product page
- Worn, washed, or altered items
- Items not in original packaging
International Orders
All international orders are final sale. We do not accept returns or exchanges on orders shipped outside the U.S.
Need Help?
Questions about your return or exchange? Contact Us or use the live chat on our site. We reply within 24 hours.
If your item arrived damaged or defective, email us at hello@strongsize.com and we'll make it right.