FAQ
Can I return my order?
Can I return my order?
We want you to love your Strongsize gear. If you are having second thoughts, we are happy to offer returns within 30 days after delivery.
Returns
All of our products carry a risk-free 30-day return window, with the exception of items marked as Final Sale. All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. Please visit our Returns Page for more information.
What is your shipping policy?
What is your shipping policy?
Enjoy FREE SHIPPING on all U.S. orders $60 and over.
Standard flat rate shipping is $8 for any orders under $60.
Please note: All orders take 1-2 business days to process prior to shipping from our warehouse (located in Reno, NV).
Check out our full Shipping Policy.
How can I track my order?
How can I track my order?
A confirmation email will be sent to you with your order summary and order number as soon as you place your order.
Once the order is placed, it can take up to 1-3 days for your order to be processed.
Once the order is processed and shipped out, you will receive a follow up email with shipment tracking and a link to track your package.
If you have any issues regarding your order or if it is taking longer than expected to ship, don’t hesitate to Contact Us or hit us up in the chat with your order number. We will respond as fast as we can, usually within 24 hours!
What sizes does Strongsize offer?
What sizes does Strongsize offer?
Strongsize offers big and tall clothing from sizes XL through 8XL. We don’t offer traditional tall sizes under the XLT naming convention as most of our styles come in our default Longer Length. However, we offer our t-shirts in Regular Length as well.
Our Signature Longer Length suits both big and tall men, with a deeper curved hem. If you are used to buying XLT (big and tall) we recommend this length. But even if you aren’t traditionally buying XLT sizes, but you are looking for extra length for added coverage over your belly and backside, we also recommend this length.
Our Regular Length is often preferred by guys under 6’2”, and boasts a classic traditional cut. If you don’t like your tees too long and are used to buying XL (big) sizes, we recommend this length.
Check out the product detail page for size availability in the style you're eyeing and our dedicated Fit Guide for a full breakdown on sizing and fit. If you’re still unsure, Contact Us or hit us up in the chat. We will respond as fast as we can, usually within 24 hours!
How do I find my correct size?
How do I find my correct size?
Refer to our length and size guide featured on every product detail page, where we've got all the measurements laid out for you. Also check out our dedicated Fit Guide for more information.
If you’re still unsure, Contact Us or hit us up in the chat. We will respond as fast as we can, usually within 24 hours!
What payment methods are accepted?
What payment methods are accepted?
We accept Visa, Mastercard, AMEX, Diners Club and Discover credit and debit cards. We also accept payment through digital wallets like Shopify Pay, Apple Pay, Google Pay and Paypal.
What countries do you ship to?
What countries do you ship to?
At the moment, we're shipping exclusively to addresses within the US. However, we're gearing up to expand our reach! Shipping to Canada is coming soon. Stay tuned for updates on our international shipping options.
How do I contact customer service?
How do I contact customer service?
If you need any assistance, Contact Us or hit us up in the chat. We will respond as fast as we can, usually within 24 hours!
Where are your products made?
Where are your products made?
Many of our products are made in Asia, which allows us to offer excellent quality clothing at reasonable prices. We regularly visit our factory partners to ensure that they are maintaining the quality standards we demand and also to witness the working conditions and environment in the factories. By working in major manufacturing hubs we ensure that the factories are compliant with all the municipal and state laws governing employment minimum wage, age and insurance.
Do your products shrink in the wash?
Do your products shrink in the wash?
Our fabric isn't pre-shrunk, so you can realistically expect a 3-5% shrinkage at most. To keep it to a minimum, we recommend washing in cold water and hang drying or use the lowest heat setting possible.
Can I sign up for a newsletter to get information on new products and promotions?
Can I sign up for a newsletter to get information on new products and promotions?
Yes! And if you’re a new customer who’s never tried Strongsize before, you are eligible for 20% off your first order when you sign up for our newsletters. Enter your email in the footer of the page and you’re all set.
How do you ensure the quality of your products?
How do you ensure the quality of your products?
Offering quality and value are our top priorities. We meticulously source premium materials and rigorously test our products to ensure durability, comfort, and style. From the stitching to the fabric, every detail is scrutinized to meet our high standards. Plus, we're constantly listening to feedback from our customers to continually improve and refine our offerings. When you choose Strongsize, you're choosing quality you can trust.
The item I want is out of stock. Can I still purchase it at a later time?
The item I want is out of stock. Can I still purchase it at a later time?
We re-stock most of our products ASAP. You can drop your email on the product page to be notified when we receive more stock. If you have a specific question about product availability, just Contact Us or hit us up in the chat. We will respond as fast as we can, usually within 24 hours!